Dedicated Paraplanning & Financial Advisory Backoffice for Australian Practices.

Our team operates natively inside Iress Xplan (Xtools+, WealthSolver, Risk Researcher), Midwinter, Plutosoft, and AdviserLogic. We securely log directly into your existing software and draft inside your practice templates with zero data migration or software onboarding lag.

• ✓ Iress Xplan: Complex cash flow modeling, super/pension projections, and insurance comparisons via Risk Researcher.
• ✓ Plutosoft & Midwinter: Strategy modeling, scaled advice documents, and digital presentation packs.
• ✓ Direct VDI / VPN Access: 100% of modeling occurs inside your secure cloud instance with zero local file downloads.

We maintain a strict 1–2 Day SLA for compliant SOAs and ROAs. Every document is prepared using AI-assisted efficiency and undergoes a rigorous 100% manual review by experienced paraplanners before delivery.

• ✓ 1–2 Day SLA: Records of Advice (ROAs), simple SOAs, and standard multi-strategy advice documents.
• ✓ 100% Manual Verification: Every strategy calculation, product replacement table, and compliance checklist is manually verified.
• ✓ Completed directly inside your CRM and advice software ready for adviser review and sign-off.

Practices can engage Dedicated Full-Time Paraplanners (from A$750/mo), Dedicated Financial Administrators (from A$600/mo), flexible Pay-As-You-Go advice deliverables (ROAs from A$50, SOAs from A$100), or integrated multi-role Pods with zero lock-in contracts.

• ✓ Dedicated Full-Time: 38–40 hours/week, working exclusively for your practice and learning your advice style.
• ✓ Pay-As-You-Go (PAYG): Fixed-deliverable pricing for overflow surges and one-off documents.
• ✓ Structured Pods: Combined paraplanning and financial admin units with dedicated QA and account supervision.

No. MCR Associates operates strictly as a 100% remote Business Process Outsourcing (BPO) backoffice service provider. We do not provide financial product advice. All SOAs, ROAs, and research are drafted under the explicit instruction of the client AFSL, whose authorised representatives remain solely responsible for approving and issuing advice.

• ✓ Strict BPO model: Remote paraplanning, strategy modeling, and financial administration support.
• ✓ Adviser oversight: The client Australian Financial Services Licensee (AFSL) retains legal responsibility for all client advice.
• ✓ Confidentiality & Security: Governed by strict bilateral NDAs and ISO 27001 data protection protocols.

An engagement begins by defining the work scope, the client-controlled software environment, access requirements, turnaround expectations and review process. A paid pilot can be used before moving to recurring capacity.

• ✓ The scope is matched to the relevant MCR Associates service desk and its published commercial model.
• ✓ The client provides or approves the operating procedures, templates and escalation path for the work.
• ✓ The client retains control over the pace and scale of the engagement.

No. MCR Associates is designed to work in the client’s existing approved software, cloud environment or virtual desktop workflow. The exact tools supported depend on the service being engaged.

• ✓ The client controls user access, permissions and multi-factor authentication.
• ✓ Work is completed within the client’s approved templates and operating process.
• ✓ The client retains ownership of its software licences, records and administrative settings.

MCR Associates’s operating model is based on client-controlled cloud software or virtual desktop access and a Zero Local Storage policy. Specific access controls are agreed with the client as part of onboarding.

• ✓ The client determines the access level required for the assigned work.
• ✓ MFA, restricted permissions and client-approved environments can be used where available.
• ✓ Confidentiality and data-handling requirements are established before operational work begins.

The client retains responsibility for final review, approvals and any regulated or client-facing decisions. MCR Associates provides operational preparation and support within the agreed scope.

• ✓ The relevant Australian licensed, registered or authorised client representative retains statutory responsibility where applicable.
• ✓ Review checkpoints and escalation paths are agreed for the client’s workflow.
• ✓ MCR Associates does not replace the client’s required principal, practitioner or decision-maker.

Yes. A defined pilot or tightly scoped initial workflow can be used to evaluate operational fit, communication, quality review and turnaround before a broader capacity arrangement is considered.

• ✓ The initial scope should identify the work type, required access and completion criteria.
• ✓ The appropriate service desk and commercial model are selected according to the work required.
• ✓ A successful pilot can be expanded only when the client is comfortable doing so.

MCR Associates operates as a B2B back-office support partner. Client-facing communication, regulated advice, decisions and relationship ownership remain with the client business unless a separate, approved scope explicitly provides otherwise.

• ✓ Work is performed according to the client’s operational boundaries and approved procedures.
• ✓ The client nominates the appropriate supervisor or escalation contact.
• ✓ Confidentiality and non-solicitation commitments can be addressed within engagement terms.