Underwriter Bordereau & Accounting Reconciliations.

Our insurance bookkeeping team matches insurer monthly statements line-by-line against transaction records in WinBEAT or Applied Epic. Discrepancies in net premium, GST, stamp duty, or brokerage commission are flagged, tracked, and investigated directly with the underwriter.

• ✓ Line-item matching against policy invoices and Sunrise Exchange transmissions.
• ✓ Investigation and resolution of premium variances and under/over-billings.
• ✓ Monthly closing bordereau sign-off reports prepared for brokerage principals.

Yes. We process quotes and contract applications with premium funders (Hunter Premium Funding, Attvest, Elantis) and reconcile funding settlement disbursements against client debtor accounts in your broker ledger.

• ✓ Direct contract data entry and loan schedule verification.
• ✓ Matching funder disbursement batches against outstanding broker invoices.
• ✓ Clearing client debtor balances upon loan settlement.

Yes. Our Reconciliations & Data-Cleansing team standardizes client databases, merges duplicate client profiles, reconciles historical unallocated cash, and cleanses legacy spreadsheets ahead of platform upgrades or CRM migrations.

• ✓ Client profile deduplication and contact standardisation.
• ✓ Reconciling aged unallocated cash accounts in broker trust ledgers.
• ✓ Pre-migration ledger data structuring and verification.

No. MCR Associates operates strictly on a clerical reconciliation basis. Our personnel have zero banking authority, cannot disburse trust funds, and do not execute bank transfers. All payments and money movements remain exclusively authorized by the licensed Australian brokerage.

• ✓ Strict non-disbursement protocol enforced across all personnel.
• ✓ Read-only statement matching and ledger preparation.
• ✓ Final payment approvals executed solely by client principals.

An engagement begins by defining the work scope, the client-controlled software environment, access requirements, turnaround expectations and review process. A paid pilot can be used before moving to recurring capacity.

• ✓ The scope is matched to the relevant MCR Associates service desk and its published commercial model.
• ✓ The client provides or approves the operating procedures, templates and escalation path for the work.
• ✓ The client retains control over the pace and scale of the engagement.

No. MCR Associates is designed to work in the client’s existing approved software, cloud environment or virtual desktop workflow. The exact tools supported depend on the service being engaged.

• ✓ The client controls user access, permissions and multi-factor authentication.
• ✓ Work is completed within the client’s approved templates and operating process.
• ✓ The client retains ownership of its software licences, records and administrative settings.

MCR Associates’s operating model is based on client-controlled cloud software or virtual desktop access and a Zero Local Storage policy. Specific access controls are agreed with the client as part of onboarding.

• ✓ The client determines the access level required for the assigned work.
• ✓ MFA, restricted permissions and client-approved environments can be used where available.
• ✓ Confidentiality and data-handling requirements are established before operational work begins.

The client retains responsibility for final review, approvals and any regulated or client-facing decisions. MCR Associates provides operational preparation and support within the agreed scope.

• ✓ The relevant Australian licensed, registered or authorised client representative retains statutory responsibility where applicable.
• ✓ Review checkpoints and escalation paths are agreed for the client’s workflow.
• ✓ MCR Associates does not replace the client’s required principal, practitioner or decision-maker.

Yes. A defined pilot or tightly scoped initial workflow can be used to evaluate operational fit, communication, quality review and turnaround before a broader capacity arrangement is considered.

• ✓ The initial scope should identify the work type, required access and completion criteria.
• ✓ The appropriate service desk and commercial model are selected according to the work required.
• ✓ A successful pilot can be expanded only when the client is comfortable doing so.

MCR Associates operates as a B2B back-office support partner. Client-facing communication, regulated advice, decisions and relationship ownership remain with the client business unless a separate, approved scope explicitly provides otherwise.

• ✓ Work is performed according to the client’s operational boundaries and approved procedures.
• ✓ The client nominates the appropriate supervisor or escalation contact.
• ✓ Confidentiality and non-solicitation commitments can be addressed within engagement terms.