Statement of Advice (SOA) & ROA Preparation Desk

We maintain a strict 1–2 Day SLA for both Statements of Advice (SOAs) and Records of Advice (ROAs). Every document is prepared with AI-assisted drafting efficiency and undergoes 100% manual review by senior paraplanners before submission.

• ✓ 1–2 Day SLA across Records of Advice (ROAs), simple SOAs, and standard comprehensive advice files.
• ✓ Urgent turnaround priority queue available for critical client presentation deadlines.
• ✓ Delivered directly inside your software (Xplan, Plutosoft, Midwinter) ready for adviser review.

During onboarding, our team integrates directly with your firm's customized Xmerge (.XPT), Plutosoft, or Midwinter templates, strategy wizards, and licensee formatting standards. We replicate your exact tone of voice, executive summary structure, and chart styles.

• ✓ Trained on your practice's specific advice philosophy, preferred product lists (APL), and platform choices.
• ✓ Custom table formatting, disclaimer positioning, and visual risk profile matching.
• ✓ Zero template drift—100% adherence to your AFSL brand guidelines.

Any required adjustments or strategy tweaks requested by the adviser are completed rapidly with zero extra amendment fees under our standard turnaround SLA.

• ✓ Fast same-day turnaround on adviser amendments and client review adjustments.
• ✓ Clear audit log of changes made inside your software.
• ✓ Direct communication with your dedicated paraplanner via Teams, Slack, or Email.

Yes. You can submit a single pay-as-you-go test file (such as a simple or standard SOA) to evaluate our drafting accuracy, strategy logic, and turnaround speed firsthand.

• ✓ Zero lock-in contracts or upfront commitments.
• ✓ Prepared directly inside your practice software templates.
• ✓ Includes complete modeling workpapers, assumptions log, and compliance checklist.

An engagement begins by defining the work scope, the client-controlled software environment, access requirements, turnaround expectations and review process. A paid pilot can be used before moving to recurring capacity.

• ✓ The scope is matched to the relevant MCR Associates service desk and its published commercial model.
• ✓ The client provides or approves the operating procedures, templates and escalation path for the work.
• ✓ The client retains control over the pace and scale of the engagement.

No. MCR Associates is designed to work in the client’s existing approved software, cloud environment or virtual desktop workflow. The exact tools supported depend on the service being engaged.

• ✓ The client controls user access, permissions and multi-factor authentication.
• ✓ Work is completed within the client’s approved templates and operating process.
• ✓ The client retains ownership of its software licences, records and administrative settings.

MCR Associates’s operating model is based on client-controlled cloud software or virtual desktop access and a Zero Local Storage policy. Specific access controls are agreed with the client as part of onboarding.

• ✓ The client determines the access level required for the assigned work.
• ✓ MFA, restricted permissions and client-approved environments can be used where available.
• ✓ Confidentiality and data-handling requirements are established before operational work begins.

The client retains responsibility for final review, approvals and any regulated or client-facing decisions. MCR Associates provides operational preparation and support within the agreed scope.

• ✓ The relevant Australian licensed, registered or authorised client representative retains statutory responsibility where applicable.
• ✓ Review checkpoints and escalation paths are agreed for the client’s workflow.
• ✓ MCR Associates does not replace the client’s required principal, practitioner or decision-maker.

Yes. A defined pilot or tightly scoped initial workflow can be used to evaluate operational fit, communication, quality review and turnaround before a broader capacity arrangement is considered.

• ✓ The initial scope should identify the work type, required access and completion criteria.
• ✓ The appropriate service desk and commercial model are selected according to the work required.
• ✓ A successful pilot can be expanded only when the client is comfortable doing so.

MCR Associates operates as a B2B back-office support partner. Client-facing communication, regulated advice, decisions and relationship ownership remain with the client business unless a separate, approved scope explicitly provides otherwise.

• ✓ Work is performed according to the client’s operational boundaries and approved procedures.
• ✓ The client nominates the appropriate supervisor or escalation contact.
• ✓ Confidentiality and non-solicitation commitments can be addressed within engagement terms.